FAQ

How long does KYOTO last for?
All KYOTO products are delivered frozen and have a 3 month freezer shelf life

Can I thaw the product?
We recommend not thawing the product, but if product becomes thawed use within 48 hours

Can I re-freeze the product?
If thawed, do not refreeze and use within 48 hours

What is the delivery area?
Currently we only deliver in the Brisbane metro area. If unsure, please send us an email to kyoto@mottomotto.com.au

Can I pick up my order?
Yes, pick up is available in Fortitude Valley with a copy of your order confirmation.
Orders made by midday Monday will be available for pick up on Tuesday.
Orders made by midday Thursday will be available for pick up on Friday.
Pick up address: Motto Motto 247 St Pauls Tce, Fortitude Valley

When will my order be delivered?
We only deliver to the Brisbane metro area.
Orders made by midday Monday will be delivered on Tuesday.
Orders made by midday Thursday will be delivered on Friday.
If you live in an apartment or unit, please include the number.

How will I know my order has been sent?
When your order has been packed you will receive an email saying it is on the way!

What if I am not home on the delivery day?
Rest assured all orders are sealed and packed with an ice pack and thermal insulation.

Do you deliver interstate?
Unfortunately not, but we are looking to do this very soon.

Can I buy KYOTO at the supermarket?
We are currently talking to stockists now. Be sure to follow us on Instagram @kyotoathome for the latest updates.

Do you have any vegan or vegetarian options?
Our Executive Chef is working on expanding the KYOTO range to include more products.

Where can I access the nutritional information?
Each product section on our website contains a copy of the nutritional information, ingredients list and allergies.